Introducing Deliveroo Express Returns

Deliveroo introduced a new feature allowing rider to return cargo to the pickup site when they can't successfully deliver it to the customer. This new feature should allow the partners to put unsold inventory back on sale and mitigate unsuccessful deliveries impact.

A dedicated guide has been added to cover the delivery returns feature.

What changes do you need to make ?

The partner can directly signal when calling the scheduleDelivery endpoint if they want a delivery to be returnable or not. This is done via the features input field. The RETURNABLE feature needs to be explicitly specified.

How will the partner be notified of the return progress ?

rider_update webhook events will be sent to notify the partner of the return progress. A new field delivery_typehas been introduced to differentiate between the main delivery's progress and the return one. Please refer to the rider webhook guide for more details on the return webhook events

How will the partner be billed for the return ?

Please refer to this section for more details on the billing