Failed delivery reasons
Introduction
If a delivery failed, a delivery failure reason is provided. This failure reason is available via the delivery webhook as well as the Get delivery endpoint
| Reason | Description |
|---|---|
| CANNOT_FIND_CUSTOMER | Customer could not be found by rider at delivery |
| COLLECTING_DELIVERY | Issue happened while the rider is collecting the delivery |
| DELIVERY_LOCATION_ISSUE | Rider failed to find the customer location |
| HANDOVER_CODE_MISMATCH | Handover code provided by customer does not match the expected value |
| ID_CHECK_FAILURE | Customer ID check was unsuccessful |
| INCIDENT | Delivery could not be completed by to an ongoing Deliveroo incident |
| UNEXPECTED_DELAY | Rider faced unforeseen delay in completing the delivery |
| VEHICLE_PROBLEMS | Rider faced vehicle issues (breakdown etc...) |
| CARGO_ISSUE | An issue with the cargo state has been reported (broken items etc ...) |
| UNKNOWN | No reason has been recorded for the failed delivery |
| OTHER | The failed delivery reason isn't covered by the existing options |
Updated 3 months ago