Support & FAQ

Restaurant, Grocery and Technology Integration Partners can access technical help articles and log support tickets via the following link: https://deliveroo.atlassian.net/servicedesk/customer/portals

• Guidance on the signing-up process can be found here.

For non-technical issues, please contact Partner Support via the below link:
https://restaurants.deliveroo.com/en-gb/contact

Troubleshooting

Deliveroo is not sending requests to my webhook endpoints.

Ensure that your webhook endpoint is reachable over the Internet and that it is listening on HTTPS. Deliveroo will not send webhook requests to over unsecured connections.

Use the "GET webhook" endpoints to verify that the correct URLs for your webhooks are configured with Deliveroo.

Check API Status Page to see on our Status Page if there's an outage on Deliveroo side.