Errors

The Signature API uses the following general HTTP status codes for errors.

Code	Text	Description
400	Bad Request	A required request parameter is missing or invalid; or the request cannot be fulfilled for some non-error reason
401	Unauthorized	The provided authentication data is invalid or disabled.
404	Not Found	The specified resource could not be found.
>=500	Internal Server Error	Something went wrong on our end. Please try again later.

Errors are returned in the following general format:

{
  "error": {
    "code": "restaurant_closed",
    "message": "The restaurant is currently closed"
  }
}

There are common errors possible on all endpoints and some endpoint-specific ones.

Get Restaurants

Text	Error Message	Description
Bad Request	lat should be a number	Latitude is not in the correct format
Bad Request	lon should be a number	Longitute is not in the correct format
Bad Request	requested brand is not part of the integrator	Brand ID is not incorrect

These errors also apply to the Create Order endpoint.

Text	Error Message	Description
Invalid Address	address.line1 is required	-
Invalid Address	address.city is required	-
Invalid Address	Invalid request body	This happens when address is mixed together with lat/lon
Invalid Address	could not resolve the provided address	-
Invalid Addresss	could not uniquely identify the address	-
Bad Request	restaurant not found, id=<id>	Restaurant can't be found based on provided ID
Undeliverable	the destination address is undeliverable	-
Undeliverable	the postcode is undeliverable	-
Undeliverable	postcode not found	-
Restaurant Closed	restaurant is closed	-
Restaurant Just Closed	restaurant just closed	-
Max Delivery Time Exceeded	*	Delivery would take too long
Restaurant Not Found	*	Restaurant can't be found based on provided ID
Restaurant Disabled	*	This restaurant is disabled
Restaurant Insufficient_scope	*	This restaurant is not on Signature API
Busy Rider Fleet	All riders in the area are busy, please try again later	All riders in the area are busy or when it is off-peak time there are not enough riders

Text	Error Message	Description
Duplicate Order ID	*	The specified order ID already exists
Quote Not Found	quote not found, id=<id>	Could not find the quote the order is associated with in the request
Idempotency Check	request is currently being processe	The initial request submitted with the provided idempotency key is still being processed
Unprocessable Entity	<key> cannot be reused with a different request body	-
Partner Fee Missing	partner_fee_fractional field must be provided	-
Invalid Short ID	short_id must be a number	The value used as a human-readable ID is invalid
Modifiers Malformed	*	Order items contain unexpected modifiers for parent, or quantity
Quote Expired	quote id=<id> expired at <timestamp>	The quote used to create the order has expired. New quote needs to be created.
Age Confirmation Required	selected item requires age confirmation as it contains alcohol	Customer's drinking age needs to be confirmed (`customer.drinking_age_confirmed`)
Menu Item Unavailable	order contains item that has run out of stock, item=<id>	-
Menu Item Not Found	no item with id exists, id=<id>	-
Invalid Country	provided country_code is invalid	-
Bad Request	order has already been placed	-
Bad Request	malformed or unexpected json	-
Customer Blocked	Customer is blocked by Deliveroo	Customer is blocked by due to fraudulent behaviour.

Text	Description
Bad Gateway	An error occurred on one of our internal systems, please retry
Internal Server Error	An error occurred on one of our internal systems, please retry
Service Unavailable	Deliveroo has temporarily disabled this service
Bad Request	Something went wrong with request validation in a way we haven't documented yet
Unauthorized	Missing or invalid API key or secret
Not found	The specified resource could not be found